Have a question? We'd love to help.
Whether you have a question about an order, need help choosing the perfect gift, or something else, we'd love to hear from you.
We aim to reply within one working day.
📧 Email: hello@neonplum.co.uk
🕒 Opening hours: Monday–Friday 9am–5pm
📦 Order enquiries: Please include your order number if applicable.
Frequently asked questions
Can I send my gift directly to the recipient?
Absolutely! Simply enter their delivery address at checkout and we'll send it straight to them. We never include pricing inside the parcel, so it's ready to gift as soon as it arrives.
Will you write my card for me?
Yes! Every Neon Plum gift includes the ability to add your personal message to the card. Just complete the form on the product page with your message before adding to cart.
When will my order arrive?
We aim to dispatch all orders within 2 working days. Orders are sent via Royal Mail Tracked 48, with delivery usually taking 2–3 working days after dispatch.
What size are the socks?
Our socks are designed to fit UK sizes 4–10 comfortably thanks to their soft, stretchy construction.
Can I return a personalised gift?
As every order is personalised especially for you, we're unable to accept returns for change of mind. If your order arrives damaged, faulty or incorrect, please contact us within 14 days and we'll make it right.
How much is delivery?
We offer FREE UK delivery on all orders via Royal Mail Tracked 48.
I have another question
We're always happy to help. Simply email us at hello@neonplum.co.uk and we'll get back to you as soon as possible.